Posts by Jackie White

Take a 10-Minute Vacation

When a deadline is looming and the pressure is on to finish a task or a project, what’s your natural reaction?         “I put my head down and push harder toward the  goal! It’s up to me to get it done.” The PowerStep reaction is to do the opposite:  take a 10-minute vacation instead. Walk…

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What would they choose?

Do your employees know what is most important in your company? Most companies stress a combination of quality, cost control, customer service, and responsiveness to customer requests as priorities for the business, but often these priorities are in conflict with each other. If your employees had to choose between on-time delivery, meeting specifications, and cutting…

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Communicate to Engage

When email relationships at work become stressful, it is with good reason. Experts say that only 7% of in-person communication occurs through the words actually spoken: 55% is from body language, 38% is through tone of voice. Email falls woefully short because it is one-dimensional.  In spite of the “reply” option, communication is really one-way. …

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Own Your Results

The next time you are faced with an unexpected negative result, don’t think about blame- start with yourself, and discover what you could have done differently. Then learn from the negative experience. Lynn was in charge of a small advertising firm. As part of a Grand Opening initiative, Lynn’s client wanted flyers distributed to every…

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Do they live your vision?

Do your employees know what is most important in your company? Most companies stress a combination of quality, cost control, customer service, and responsiveness to customer requests as priorities for the business, but often these priorities are in conflict with each other. If your employees had to choose between on-time delivery, meeting specifications, and cutting…

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Choose Effective over Efficient

Consider how you plan your day.  Perhaps there is no plan.  Or perhaps there is a detailed plan that is quickly abandoned to solving urgent problems and dealing with critical issues. For many people, daily  activities are determined largely by email, telephone messages and people dropping by with their critical issues- that is, the priorities…

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Delegate…Really!

Delegate one responsibility you have never been comfortable delegating before.  Whether large or small, stretch your comfort level.  But be sure to limit the risk and monitor the process not the results. Notice your own reactions. Remember, it is a learning experience for you as well! Example:  Max put the PowerStep principle into practice. One…

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