A visit to the doctor's office usually begins with a complaint. It may be personal: "I'm not sleeping well..." -  or it may be based on criticism: "My spouse is yelling at me for not helping with the house, but my back aches by the time I get home..."

Some investigation into the process of daily living can lead the physician to make the correct diagnosis:

• Leave off the cup of coffee and piece of chocolate after dinner - that's the reason you're not sleeping
• Take two 10-minute breaks during the day to do two simple exercises while you're sitting at your desk - your back will feel better for it

In much the same way, an issue with how a business is run could begin with a complaint from a customer - a  criticism from a valued employee - or a change in prevailing technology or a supplier's requirements.

Process awareness can lead to process improvement. A facilitated session that hones in on a specific process within the organization, the participants in that process and how the process touches the rest of the organization will yield a process that is effective, efficient and easily accepted by those who implement it.

See measurable and profitable changes with SynRG Strategies:           

• Simple but not easy
• Intelligent but not obvious
• Attainable but not automatic