The Goals.

• To regain and increase market share
• To prevent the competition from taking customers

The Process.

• Define the strategic focus of the company
• Create a plan for attaining the goals
• Encourage alignment of staff with the plan
• Improve execution

The Components.

1. DIALOG
2. Strategic Planning Process
3. Executive Leadership Process
4. Leadership Process
5. Team Communication Process
6. Customer Service Process
7. Annual Goal Planning Process