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The Cost of Efficiency
The Cost of Efficiency When a leader discovers his staff is buried under to-do lists while projects languish and deadlines pass unmet, it's time to look at how priorities are set.Curtis realized the staff was setting priorities based on a first-in, first-out model, because they had no other way to choose. Company-centric goal setting changed the focus for every staffer and the projects began to get done on time. The payoff was a team that sees the big picture and can set priorities effectively. Curtis and Westec had a 20% chance of losing all of Giant's $300K annual revenue ($60K). Their effective handling of the crisis got Giant's projects back on track -- they retained them as a customer, and look forward to future growth.
Run the numbers --
(Potential Lost Revenue - Rx Cost) ESTIMATED Rx Cost ROI $60K- $14K * 100 330% $14K
Read the Case Study: Efficiency is Bad for Business
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